Updated: December 2025
At Chrome Hearts, we believe in quality, handmade goods. If you’re not completely happy with your purchase, check out our return and refund policy below.
1. Returns Eligibility
To be eligible for a return:
Items must be unused, unworn, unwashed, and in original condition.
All tags, labels, and packages must be intact..
Return requests should be made within 7-14 days of delivery (you can change).
Non-Returnable Items
Sale or discounted products
Personalized products
Jewelry and accessories (for hygiene and authenticity reasons)
Gift cards
2. How to Initiate a Return
Email us at support@chromeheartscloths.shop with your order number and reason for return.
Await approval and return instructions.
Return the item via a trackable courier.
Once the item is received and inspected, we will let you know of approval or rejection.
*Please note: Return shipping is at the customer’s expense unless the product was damaged or incorrect.
3. Refunds
If your return is accepted:
Refunds will be credited back to your original payment method.
Processing time is 5-10 business days depending on your bank.
Refunds can be refused if the product does not meet our return conditions.
4. Exchanges
We do exchanges for:
Wrong size
Faulty or damaged goods
Wrong items received
If the item is not available, we will provide store credit or a refund.
5. Damaged, Defective or Wrong Orders
If you receive a damaged, defective, or wrong product:
Reach out to us within 48 hours of delivery.
Send proof photos.
We’ll send a replacement or full refund at no additional cost.
6. Cancellation Policy
Orders can be cancelled within 12 hours of purchase.
If the order has already been processed or shipped, cancellation may not be feasible.
7. Delayed or Lost Refunds
If you haven’t received your refund:
Check your bank account again.
Call your credit card company.
Call your bank.
If the problem continues, email us at support@chromeheartscloths.shop.
8. Contact Us
For returns and refunds contact us:
📧support@chromeheartscloths.shop
